Résumé

TIM LEAHY

SKILLS

In-depth knowledge of web marketing/SEO tools, Google Analytics, BuzzStream, IBM Coremetrics, Adobe Omniture, Open Site Explorer, Majestic, Google Adwords, seoClarity SEO platform, Fresh Desk, Evergage, Screen Steps, MyTips, Intercom

RELEVANT EXPERIENCE

seoClarity

Rosemont, IL

Technical Copywriter/Technical Support Analyst

April 2014 – Present

  • Wrote the first seoClarity Brand and Style Guide to standardize branding, style, and formatting of documents
  • Created, audited, updated content, as well as measured KPIs for SaaS platform’s Knowledge Base and User Forum
  • Responsible for project managing and developing all content for new user onboarding messaging and tours
  • Responsible for writing scripts and implementation of all platform training videos for seoClarity platform
  • Developed and implemented new 4-week launch plan for major feature releases
  • Created, defined Technical Copywriting processes for the department and organization
  • Provided advanced Excel Reports, data aggregation and extraction of analytics
  • Provided customer service to enterprise level client base (i.e Amazon, Orbitz, Overstock, Retail Me Not, PMDigital, Autotrader, Barnes & Noble, etc.) through ticketing support and live chat
  • Partnered with Account Managers /Technical Account Managers to help achieve Client Success Department Goals by participating in internal projects, strategy, and internal/external training
  • Achieved a high degree of customer satisfaction by resolving customer issues within established timeframe within Service Level Agreements (SLA)
  • Logged, documented, and closed customer incidents/requests through call tracking software and in accordance with established procedures
  • Completed Google Analytics certification June 2015

 

Prema Family 

Flagstaff, AZ

Marketing and Sales Associate

June 2013 – October 2013

  • Partnered with local businesses for promotional campaigns and events
  • Managed social media for organization resulting in 350 new visitors to the website per month
  • Gathered competitive information and market trends
  • Created local and statewide marketing campaigns
  • Networked with local business owners to build new relationships and strengthen existing relationships for promotions and events

 

Deckers Brands

Flagstaff, AZ

eCommerce Search Marketing Assistant 

August 2012 – May 2013

  • Conducted SEO keyword research, content keyword optimization, and other on-page optimization
  • Conducted email outreach, link building, and other off-page optimization
  • Worked with manager to build the foundation of link building and measurement program
  • Wrote effective meta content and ensured web pages were SEO friendly
  • Compiled and reported on data from Google Analytics, Open Site Explorer, Majestic, and Bright Edge


Alpine Computer Repair & IT Services 

 Flagstaff, AZ

SEO & Content Writer 

September 2011 – June 2013

  • Conducted market research based on industry
  • SEO keyword research and content keyword optimization
  • Wrote SEO content for blogs and websites
  • Used online measurement tools for SEO research and practices
  • Worked with business leaders to ensure goals were achieved 

 

EDUCATION

Northern Arizona University

Flagstaff, AZ

Bachelor of Arts: English, 2011